• Be treated with dignity, courtesy, friendliness, and to have your personal property respected.
   
• Receive prompt set-up and continuity of services from the referring agency to your home.
   
• Benefit from the organization’s commitment to safe delivery of services and products
   
• Receive service in a safe manner that minimizes or eliminates any hazard associated with the service or product
   
• Receive any benefits from services and/or products and/or practices that improve the safety of the service provided
   
• Receive a timely response from when home care equipment or additional information is needed or requested
   
• Be fully informed of policies, procedures and charges for services and equipment, including eligibility for third party reimbursement
   
• Receive an explanation of all forms you are requested to sign
   
• Receive home care equipment and services regardless of race, religion, political belief sex, social status, age or handicap
   
• Participate in decisions concerning home care equipment needs, including the right to refuse service within the confines of the law
   
• Have all of your records (except as otherwise provided for by law or third party payer contracts) and all communications, written or oral, treated confidentially
   
• Have access to all health records pertaining to you and request a correction of erroneous personal information
   
• Express dissatisfaction and suggest changes in any service without fear of coercion, discrimination, reprisal, or unreasonable interruption in service
   
• Receive information on company's mechanism for receiving, reviewing, and resolving complaints or concerns
   
• Be assured that your rights shall be honoured by all staff
   
• Be informed of all responsibilities regarding home care equipment and services

CLIENT’S RESPONSIBILITIES

We believe each client is responsible to:

• ensure that their place of residence is in a manner that is safe for implementing ProResp’s home oxygen services
   
• for example, animals shall be secured during visits; no open flames in the area where oxygen is to be administered; no smoking during the ProResp staff’s visit; etc.
   
• agree that all equipment will be used with reasonable care, not altered or modified, and returned in good condition (normal wear excepted). The equipment shall at all times remain the property of unless purchased from
   
• agree to promptly report to any malfunctions or defects in the equipment so that repair/replacement can be arranged
   
• agree to provide access to all equipment for repair/replacement, maintenance and/or pick-up of the equipment
   
• agree to use the equipment for the purpose so indicated and in compliance with the physician's prescription. Client agrees to keep the equipment in their possession and at the address to which it was delivered unless otherwise authorized by
   
• agree to notify the company of any hospitalizations or change in health insurance, address, telephone number, physician, or when the medical need for the equipment no longer exists
   
• agree to accept all financial responsibility for home medical equipment furnished by PRORESP.