ProResp Privacy Policy
We at ProResp believe there can be no enduring business relationships without trust. Our commitment to our clients, business partners and employees, is to develop and maintain friendly, trustworthy relationships. This is supported by our strong privacy policy that protects the confidentiality of your personal information.
The Canadian Standards Association has set out 10 fair information principles that have been adopted by the Personal Information Protection and Electronic Documents Act. These are noted below along with details of ProResp's related policies.
1. Accountability
We are responsible for maintaining and protecting your personal information. The information we collect from clients will differ from employee information. It may include but is not limited to, information such as: your address and telephone number, birth date, health card number and relevant health information. We have appointed a privacy officer to ensure that our organization continues to maintain its superior level of security with respect to your personal information.
2. Identifying Purposes
We collect this information in order to serve you. Information is collected directly from you and may also be obtained through a third party. An example of information being collected from a third party would be any relevant medical information provided from a physician or other health care professional.
3. Consent
We at ProResp believe there can be no enduring business relationships without trust. Our commitment to our clients, business partners and employees, is to develop and maintain friendly, trustworthy relationships. This is supported by our strong privacy policy that protects the confidentiality of your personal information.
The Canadian Standards Association has set out 10 fair information principles that have been adopted by the Personal Information Protection and Electronic Documents Act. These are noted below along with details of ProResp's related policies.
1. Accountability
We are responsible for maintaining and protecting your personal information. The information we collect from clients will differ from employee information. It may include but is not limited to, information such as: your address and telephone number, birth date, health card number and relevant health information. We have appointed a privacy officer to ensure that our organization continues to maintain its superior level of security with respect to your personal information.
2. Identifying Purposes
We collect this information in order to serve you. Information is collected directly from you and may also be obtained through a third party. An example of information being collected from a third party would be any relevant medical information provided from a physician or other health care professional.
3. Consent
We will ensure that information is only gained with your consent and that you have knowledge of the purpose and use of the information which you provide. You may withdraw all or part of your consent for us to use your personal information within certain legal restrictions. If consent is withdrawn we may be limited in the service we can provide you. A request for access to your personal information will be answered within 30 days of receiving it.
4. Limiting Collection
We will limit the information we collect to that, which is required to service you.
5. Limiting Use, Disclosure and Retention
We will not use or disclose the information for purposes other than those for which it was collected except with your consent as required by law. We will retain your information only as long as is necessary to fulfill those purposes.
6. Accuracy
Regardless of how your personal information is collected we will do our best to ensure it is accurate, complete and up to date. It is important that you let us know, through your Health Care Professional, or directly, of any changes to this information.
7. Safeguards
One of the key elements in establishing and maintaining your trust is the protection of your personal information. We have established controls including the access to our office, data records and passwords. Our employees have access to your personal information only for the purposes of performing their duties in providing service to you.
8. Openness
You may request access to your personal information through a written request. Should you have any questions about its accuracy or completeness we will respond within 30 days of receiving your written request.
9. Individual Access
You may, access your personal information through a written request. We will respond within 30 days of receiving your written request. We expect that most questions can be answered by a telephone call. We are committed to quickly answering any questions, thereby clarifying or explaining our privacy policies.
10. Challenging Our Compliance
You have our assurance that we will do everything possible to maintain a relationship of trust with you. Upon your request we will immediately investigate and respond with our explanation of any aspect of our policies for the protection of your personal information. We welcome your privacy questions. Clients, business partners and employees may contact their local branch office or the Privacy Officer at:
Telephone: (519) 686-2615 ext 194
Fax: (519) 686-4166
4. Limiting Collection
We will limit the information we collect to that, which is required to service you.
5. Limiting Use, Disclosure and Retention
We will not use or disclose the information for purposes other than those for which it was collected except with your consent as required by law. We will retain your information only as long as is necessary to fulfill those purposes.
6. Accuracy
Regardless of how your personal information is collected we will do our best to ensure it is accurate, complete and up to date. It is important that you let us know, through your Health Care Professional, or directly, of any changes to this information.
7. Safeguards
One of the key elements in establishing and maintaining your trust is the protection of your personal information. We have established controls including the access to our office, data records and passwords. Our employees have access to your personal information only for the purposes of performing their duties in providing service to you.
8. Openness
You may request access to your personal information through a written request. Should you have any questions about its accuracy or completeness we will respond within 30 days of receiving your written request.
9. Individual Access
You may, access your personal information through a written request. We will respond within 30 days of receiving your written request. We expect that most questions can be answered by a telephone call. We are committed to quickly answering any questions, thereby clarifying or explaining our privacy policies.
10. Challenging Our Compliance
You have our assurance that we will do everything possible to maintain a relationship of trust with you. Upon your request we will immediately investigate and respond with our explanation of any aspect of our policies for the protection of your personal information. We welcome your privacy questions. Clients, business partners and employees may contact their local branch office or the Privacy Officer at:
Telephone: (519) 686-2615 ext 194
Fax: (519) 686-4166
