ProResp Inc. is the largest Ontario-owned provider of home respiratory services. We are a member of the Trudell Medical Group, a Canadian healthcare organization established in 1922, which develops, manufactures and delivers health care products and services worldwide.

We currently have the following opportunity:

Office Supervisor (Customer Service & Administration)

Royal ProResp (Barrie and Orillia offices) Full-time permanent position

The Office Supervisor at ProResp will be responsible for the overall supervision of the customer service and the administrative management of the Royal ProResp office. As a team member, you will play an integral part in continuing the success of community respiratory care.

Expectations of the role include (but are not limited to):

• Supervision of the Customer Service Representative team across the organization and distribution of daily workload, vacation scheduling, attendance and performance monitoring/feedback
• Acts as lead support for all other office team members
• Mentor and train new Customer Service Representatives
• Manage client concerns promptly and effectively
• Accountable for ensuring the general flow of office work and productivity is efficient and well organized
• Administrative management of the Home Oxygen Program Applications, Assistive Devices Program forms, and Billings on Hold
• Manage inventory processes and thresholds
• Provide administrative leadership with CPAP equipment sales
• Is an active champion of company policies and procedures and work instructions; provides feedback on improvement/correction of work instructions
• Provide professional office administration and management support for all office activities
• Maintain all equipment, files and records for effective functioning of offices
• Ensure the client office experience is clean, organized, friendly and inviting

Qualifications:

• Demonstrated management/supervisory experience or proven transferrable skills
• Experience in customer service and administration in a healthcare environment
• Demonstrated aptitude for coaching and mentoring
• Self-management and self-motivation skills
• Ability to work well independently and as team member
• Excellent multi-tasking capabilities; able to handle a very busy office environment with multiple priorities and deadlines
• Effective communication skills (verbal, written, and electronic)
• Strong skills in general office procedures such as inventory, client records, accounts receivable, invoicing and applications
• Excellent problem solving, time management, organizational skills and attention to detail
• Flexible nature to meet requirements and demands.
• Computer proficiency in Microsoft Office Suite including spreadsheet applications
• Experience or an understanding of respiratory products, Home Oxygen Program and Assistive Devices Program considered an asset

Hours of work: Monday to Friday, 9:00am-5:00pm. Some flexibility in hours and additional hours will be required at times to meet business needs.

Education: Secondary school graduate at minimum. Post-secondary education in office administration or a related field considered an asset.

Language Requirements: Ability to speak, read and write fluently in English.

Physical demands: Walking, sitting, standing, pending, reaching and some lifting abilities (up to 40 lbs).

This is an opportunity with a growing, highly reputable organization. To apply, please email your resume to: hr@proresp.com. Quote Reference # OS ROYAL in the subject line of your email. To learn more about our company visit our website at www.proresp.com. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at hr@proresp.com.