修訂日期：2014年5月12日
一、總則
ProResp Inc. 堅信，沒有信任，就無法建立長久的業務關係。我們致力於與客戶、業務合作夥伴、網站訪客和員工建立並維持友好、值得信賴的關係。
在隱私權政策中，「我們」和「我們的」指的是 ProResp Inc.
我們保留隨時修改隱私權政策的權利，恕不另行通知。這些修改僅影響修改生效後提供的個人資訊。
加拿大《個人資訊保護和電子文件法》規定了各組織必須遵循的原則。這些原則以及我們目前與每項原則相關的實務描述如下。我們還在下方列出了我們目前與透過電子郵件或網站向我們披露的個人資訊相關的實踐。
二、原則
1. 個人資訊責任
我們負責維護和保護您的個人資訊。我們從客戶、業務合作夥伴或網站訪客收集的資訊與員工資訊不同。在本政策中，「個人資訊」是指可識別個人身分的訊息，例如：年齡、家庭住址、家庭電話號碼、出生日期、個人電子郵件地址、健康卡號以及相關健康資訊。一般而言，個人資訊不包括員工或組織的姓名、職稱、辦公室地址、辦公室電子郵件以及辦公室電話或傳真號碼等。
我們已任命一名隱私官，以確保我們的組織繼續對您的個人資訊保持適當的安全。
2. 明確目的
- 我們在收集個人資訊之前或收集時明確其收集或使用目的。一般而言，我們收集資訊用於以下目的：
- 獲取有關我們客戶的相關信息，從而確保我們提供服務的能力；
- 在您同意的情況下與您溝通，以開發、增強、行銷或提供產品或服務；
- 了解您的需求和偏好，包括自願調查、研究和評估；
- 滿足法律或監管要求，包括保護或捍衛合法權益；
- 處理和跟進資訊請求，或；出於您同意的或本隱私權政策中確定的任何其他目的，我們可能會不時向您表明
- 資訊收集自您自願，也可能透過第三方取得。例如，醫生或其他醫療保健專業人員提供的任何相關醫療資訊就屬於從第三方收集的資訊。
3. 同意
我們將確保僅在您同意的情況下收集信息，並確保您了解所提供信息的用途和用途。在某些情況下，我們會在資訊收集後、使用前徵求您的同意。您可以在特定法律限制內全部或部分撤回您對我們使用您個人資訊的同意。
4.限制收集
我們將限制所收集的信息，使其僅限於確定目的所必需的資訊。
5. 限制使用、揭露、保留和使用例外，但須遵守以下使用例外情況，
- 除非法律要求徵得您的同意，否則我們不會將資訊用於收集目的以外的其他目的；
- 我們不會出售或出租您的個人識別資訊
- 我們不會與外部各方分享您的個人訊息，除非經確定並獲得書面同意
- 我們將僅在實現已確定的目的所需的時間內或根據法律的要求保留您的資訊。
6.準確性
無論您的個人資訊以何種方式收集，我們都將竭盡全力確保其準確、完整且最新。如有任何資訊變更，請務必透過您的醫療保健專業人員或直接告知我們。
7.保障措施
建立並維護您的信任的關鍵因素之一是保護您的個人資訊。我們已建立包括辦公室存取權限、資料記錄和密碼在內的控制措施。我們的員工僅可在履行職責、為您提供服務時存取您的個人資訊。
8.開放性
您可以透過書面請求存取您的個人資訊。如果您對其準確性或完整性有任何疑問，我們將在收到您的書面請求後 30 天內回覆。
9. 個人訪問
您可以透過書面請求存取您的個人資訊。我們將在收到您的書面請求後30天內回覆。我們預計大多數問題都可以透過電話解答。我們致力於快速解答任何問題，從而澄清或解釋我們的隱私權政策。
10. 質疑我們的合規性
我們向您保證，我們將竭盡所能與您保持信任關係。一旦您提出請求，我們將立即進行調查，並就我們個人資訊保護政策的任何方面做出解釋。
歡迎您就隱私問題提出疑問。病患、業務夥伴和員工可以聯絡當地分公司或隱私官：
privacy@proresp.com
隱私官
#1 1909 牛津街東
倫敦，ON N5V 4L9
519-686-2615 分機 1194
III. 網站具體實踐
外部連接
為了您的方便，我們的網站可能包含第三方網站的連結。您應該查看這些第三方網站的隱私權政策，因為他們的隱私權政策可能與我們的不同，而且我們不控制這些第三方網站或其隱私權做法。
我們不對其他網站的隱私權做法負責，且我們不認可或對第三方網站做出任何陳述。
請注意，透過電子郵件或透過我們網站傳輸給我們的個人資訊均未經加密。換言之，這些資訊不會被轉換為程式碼文本，而是以您在我們網站上提交的相同形式發送。雖然第三方攔截傳輸的可能性不大，但這種情況始終存在。
As used in this Patient Privacy Notice (“Notice”), the terms “we”, “us”, and “our” mean ProResp. At ProResp, privacy is important to us, and we are committed to protecting your privacy and ensuring the confidentiality of your Personal Health Information to provide excellent care.
For the purpose of this Notice, “Personal Health Information” or “PHI” shall mean identifying information about an individual that relates to: the individual’s physical or mental health, the provision of healthcare to the individual, payments or eligibility for health care, the individual’s health number (ex. health card number), or the identity of the individual’s substitute decisionmaker, or as otherwise defined by applicable privacy legislation.
This Notice complies with the Personal Health Information Protection Act, 2004 (“PHIPA”)
We collect Personal Health Information that you voluntarily provide us either directly or from the person acting on your behalf (ex. substitute decision maker). We may also collect your Personal Health Information from other sources if the law permits or we have your consent to do so. ProResp collects, uses, and discloses PHI with consent or as otherwise permitted or required by PHIPA.
ProResp may rely on express or implied consent when collecting, using, or disclosing PHI for the purpose of providing patient care.
Collection of your PHI
To provide you with quality health care, we collect your Personal Health Information in line with PHIPA:
- Direct Collection: We collect information from you when you provide it to us directly.
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Indirect Collection: As permitted by PHIPA, we may collect PHI indirectly from other sources - such as other health information custodians within your circle of care - for the purpose of providing health care, if we have your consent or where the law permits or requires it.
How we Use and Disclose or Share your PHI
Your Personal Health Information is primarily used and shared for the purpose of providing health care, which includes administration activities necessary for your treatment and care (ex. billing and scheduling). This includes communicating with other health care providers who are involved in your care.We will not use your Personal Health Information for new purposes without your express consent.
We may share your information with:
- Legal or regulatory bodies: if necessary to comply with laws, for example, in response to a subpoena or government request.
- In a business transfer: such as a merger or acquisition. We will notify you of such a change in ownership or transfer of assets, to the extent we are able to do so.
- Other companies within our corporate group, where necessary to provide requested services or for internal administrative purposes.
We are accountable for all Personal Health Information under our control, including information transferred to a third-party for processing. We do not sell your Personal Health Information.
Disclosures without Consent
We may disclose your Personal Health Information without your consent to:
- Your legal guardian or substitute decision-maker
- Report suspected abuse
- Report certain diseases to public health authorities
- Prevent serious bodily harm to you or others
At ProResp, we only collect photographic records when necessary for your care, such as for identity verification. To protect the privacy of our patients and staff, no other photography, video or audio recording is permitted during the provision of services to a patient without express permission.
How We Protect Personal Health Information
ProResp is committed to safeguarding your Personal Health Information through the following measures:
- Robust measures are implemented to protect your Personal Health Information from theft, loss and unauthorized access.
- Regular audits and reviews are conducted to monitor, assess and strengthen privacy compliance.
- Personal Health Information is used strictly for purposes to which individuals have consented, in accordance with applicable privacy legislation.
- Personal Health Information is retained only for as long as necessary and disposed securely when no longer required.
All staff receive ongoing training to ensure understanding of responsibilities and protection of your Personal Health Information.
We maintain administrative, physical and technical safeguards consistent with legal requirements and recognized privacy standards.
You or a person who can make decisions for you about your Personal Health Information have the right to:
- Access a copy of your Personal Health Information in our custody, subject to limited exceptions.
- Request a correction to your Personal Health Information if you believe it is incomplete or inaccurate for the purposes for which we use it. If a correction is denied, we will attach your Statement of Disagreement to the record.
- Withdraw or withhold consent (the “Lockbox” right) at any time for the collection, use or disclosure of your Personal Health
- Information for health care purposes, subject to legal requirements and the potential consequences for the provision of your care.
- Be notified if your Personal Health Information is stolen, lost or used or disclosed without authority, subject to the notification requirements set out in PHIPA.
To exercise these rights, contact our Privacy Officer using the details provided in the “Contact Us” section of this Notice. We will respond within the required legal timelines and notify you if more time is needed. If a request is denied, we will explain why and inform you of your available complaint options, including how to contact the relevant authority.
Please be aware that certain rights are subject to limited and specific exceptions set out in PHIPA and other laws.
If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the Information and Privacy Commissioner of Ontario (the IPC):
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8
1-800-387-0073
www.ipc.on.ca
For privacy questions or concerns, please contact our Privacy Officer in writing at:
ProResp Inc.
1909 Oxford Street East, Unit 1 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8
London, ON N5V 4L9
Attention: Privacy Officer
Email: privacy@proresp.com
We may revise this Notice from time to time. The current version will always be posted on our website at www.ProResp.com with the date of the last review clearly indicated.
Any significant changes affecting patient rights, such as new uses or sharing of your PHI, will be communicated within a reasonable time via a summary provided during a health care appointment or a direct email notification.
Last Reviewed: March 20, 2026
Privacy Policy
I. General
We at ProResp Inc. believe there can be no enduring business relationships without trust. Our commitment to our clients, business partners, website visitors and employees, is to develop and maintain friendly, trustworthy relationships.
As used in the Privacy Policy, the terms “we”, “us” and “our” mean ProResp Inc.
We reserve the right to make changes to the Privacy Policy from time to time without prior notification. The changes will only affect personal information provided after the change comes into effect.
Canada’s Personal Information Protection and Electronic Documents Act sets out principles which organizations must follow. These are noted below along with a description of our current practices relevant to each principle as noted below. We have also noted below our current practices as they relate to personal information disclosed to us by email or via our website.
II. The Principles
1. Accountability for Personal Information
We are responsible for maintaining and protecting your personal information. The information we collect from clients, business partners or website visitors will differ from employee information. As used in this policy, “personal information” means information about an identifiable individual, such as; age, home address, home telephone number, birth date, personal email address, health card number and relevant health information. In general, personal information does not, for example, include the name, title, business address, business email, and business telephone or fax number of an employee or an organization.
We have appointed a privacy officer to ensure that our organization continues to maintain appropriate security with respect to your personal information.
2. Identifying Purposes
- We identify the purpose for which the personal information is collected or used before or at the time of collection. Generally, we collect information for the following purposes
- to obtain relevant information about our clients thus ensuring our ability to provide service;
- to communicate with you to develop, enhance, market or provide products or services, upon your consent;
- to understand your needs and preferences, including voluntary surveys, research and evaluations;
- to meet legal or regulatory requirements, including to protect or defend a legal interest;to process and follow up on information requests or; for any other purpose we may indicate to you from time to time to which you have provided your consent, or as identified in this Privacy Policy
- Information is collected voluntarily from you and may also be obtained through a third party. An example of information being collected from a third party would be any relevant medical information provided from a physician or other health care professional.
3. Consent
We will ensure that information is only gained with your consent and that you have knowledge of the purpose and use of the information which you provide. In certain circumstances, consent is sought after the information has already been collected but before use. You may withdraw all or part of your consent for us to use your personal information within certain legal restrictions.
4. Limiting Collection
We will limit the information we collect to that which is necessary for the purposes identified.
5. Limiting Use, Disclosure, Retention and Exceptions to Use Subject to the Exceptions to Use below,
- we will not use or disclose the information for purpose other than those for which it was collected except with your consent as required by law; and
- we do not sell or rent your personally identifiable information
- we do not share your personal information with outside parties, except as identified and with written consent
- we will retain your information only as long as it is necessary to fulfill the identified purpose, or as required by law.
6. Accuracy
Regardless of how your personal information is collected we will do our best to ensure it is accurate, complete and up to date. It is important that you let us know, through your Health Care Professional, or directly, of any changes to this information.
7. Safeguards
One of the key elements in establishing and maintaining your trust is the protection of your personal information. We have established controls including the access to our office, data records and passwords. Our employees have access to your personal information only for the purposes of performing their duties in providing service to you.
8. Openness
Your may request access to your personal information through a written request. Should you have any questions about its accuracy or completeness we will respond within 30 days of receiving your written request.
9. Individual Access
You may, access your personal information through a written request. We will respond within 30 days of receiving your written request. We expect that most questions can be answered by a telephone call. We are committed to quickly answering any questions, thereby clarifying or explaining our privacy policies.
10. Challenging Our Compliance
You have our assurance that we will do everything possible to maintain a relationship of trust with you. Upon your request we will immediately investigate and respond with our explanation of any aspect of our policies for the protection of your personal information.
We welcome your privacy questions. Patients, business partners and employees may contact their local branch office or the Privacy Officer at:
privacy@proresp.com
Privacy Officer
1909 Oxford Street East, Unit 1
London, ON N5V 4L9
519-686-2615 ext. 1194
III. Website Specific Practices
External Connectivity
For your convenience, our web site may contain links to third-party web sites. You should review the Privacy Policy of these third-party web sites as their Privacy Policy may differ from ours and we do not control those third- party webs sites or their privacy practices.
We are not responsible for the privacy practices of other web sites and we do not endorse or make any representations regarding third party web sites.
Keep in mind that personal information transmitted to us by e-mail or otherwise through our web site is transmitted without encryption. In other words, the information is not converted into code text but instead is sent in the same form as submitted by you on our web site. Although it is unlikely that a third party will intercept the transmission, there is always a possibility of that occurring.
Last Reviewed: May 12, 2014